Shipping policy
TrendBox ships worldwide. Shipping availability and rates may vary depending on your location and the product ordered.
Processing and Delivery Times
Delivery times vary depending on your location and the product ordered. Delivery typically takes 7–21 business days after your order has been processed.
Because TrendBox works with independent fulfillment partners and vendors, processing and delivery times may occasionally vary. Orders may also experience delays because of customs, weather, holidays, carrier issues, vendor delays, or other circumstances outside our reasonable control.
Order Tracking
You will receive a tracking number by email once your order ships. Tracking information may take a few business days to update after the shipping confirmation is sent.
Damaged or Incorrect Items
If your order arrives damaged or you receive an incorrect item, contact us as soon as possible with:
- Your order number
- Clear photos of the item and packaging
- A brief description of the issue
Please keep the original packaging and do not return the item unless we provide return instructions. We’ll review the issue and work with you on an appropriate resolution.
Delivery Delays, Lost Packages, and Incorrect Addresses
TrendBox is not responsible for delays caused by shipping carriers, vendors, customs, weather, holidays, strikes, incorrect or incomplete addresses, or events outside our reasonable control. However, if your order is delayed or appears to be lost, contact us and we’ll help review the tracking information and communicate with the fulfillment partner or carrier.
Once tracking shows that an order has been delivered, TrendBox cannot guarantee recovery of packages that are lost or stolen afterward. Please check with household members, neighbors, building management, and the carrier before contacting us.
This policy does not limit any consumer rights that cannot legally be excluded. Any return or refund requests are handled according to our Return and Refund Policy.
Last updated: August 14, 2026