Refund policy
At TrendBox, we want you to be happy with your purchase. Because our products are fulfilled by independent dropshipping vendors, return instructions and available resolutions may vary by product. Please contact us before sending anything back.
Return Window
You may request a return within 14 days of delivery for eligible items.
To qualify, the item must be unused, unworn, and in its original packaging, with all tags and accessories included. Items that have been used, washed, damaged after delivery, or returned without prior approval may not be eligible for a refund.
Some products may be non-returnable for health, safety, hygiene, or other legal reasons. These exclusions will apply where permitted by law.
How to Request a Return
Email trendbox.order@gmail.com with your order number, the reason for the return, and clear photos if the item is damaged, defective, or incorrect.
Do not send an item back without receiving return instructions from us. Since our products are shipped by different fulfillment partners, the approved return address may vary by item. Returns sent to an unapproved address may not be accepted or refunded.
Return Shipping Costs
For a change-of-mind return, the customer is generally responsible for return shipping costs unless applicable law requires otherwise.
If an item arrives damaged, defective, or incorrect, contact us before returning it. We will review the issue and, where appropriate, work with the fulfillment partner to provide a replacement, refund, or return-shipping solution.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us as soon as possible with:
- Your order number
- Clear photos of the item and shipping packaging
- A description of the problem
Please keep the original packaging and do not discard the item until we provide next steps. We’ll review the issue and work toward a reasonable resolution.
Refunds
Once an approved return is received and inspected, we’ll notify you whether your refund has been approved. Approved refunds are issued to the original payment method.
Please allow 5–10 business days for us to process an approved refund. Your bank or payment provider may require additional time before the funds appear in your account.
Original shipping charges are generally non-refundable unless the item arrived damaged, defective, incorrect, or applicable law requires otherwise.
Order Cancellations
Cancellation requests must be submitted as soon as possible. We cannot guarantee cancellation once an order has been processed or shipped by the fulfillment partner.
If the order has already shipped, you may request a return under this policy after delivery.
Late, Lost, or Delivered Packages
If your package is delayed, appears lost, or tracking shows delivered but you cannot locate it, contact us at trendbox.order@gmail.com. We’ll review the tracking information and work with the carrier or fulfillment partner where possible.
TrendBox is not responsible for delays caused by carriers, vendors, customs, weather, holidays, strikes, incorrect addresses, or other circumstances outside our reasonable control. We also cannot guarantee recovery of packages reported as delivered but later lost or stolen. This does not limit any consumer rights that cannot legally be excluded.
International Orders
International orders may be subject to customs duties, import taxes, or other fees. Unless stated otherwise at checkout, these charges are the customer’s responsibility. Customs processing may also extend delivery times.
This policy does not limit any consumer rights that cannot legally be excluded. If you are located in the European Economic Area, the United Kingdom, or another jurisdiction with mandatory return or refund rights, those rights still apply.
Last updated: August 14, 2026